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krikey Frequently Asked Questions

Everything you need to know about playing on krikey — from opening your account and depositing via bKash or Nagad, to betting on the BPL and managing your responsible gaming settings.

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Your krikey Questions, Answered

This page covers the most common questions asked by krikey players across Bangladesh. Whether you are just getting started or are a regular player looking for a specific answer about withdrawals, bonuses, or responsible gaming tools, you will find clear and direct answers below. For anything not covered here, email our support team at [email protected].

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Why Players Trust krikey

A Platform Built for Bangladeshi Players

Mobile Banking Deposits

krikey supports bKash, Nagad, Rocket, and Upay — the four most widely used mobile banking platforms in Bangladesh. Deposit in seconds directly from your mobile wallet with no extra fees from our side.

Live Cricket Betting

Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches with real-time in-play markets. Odds update ball-by-ball so you can react to the game as it happens.

256-bit SSL Security

All data on krikey is protected by 256-bit SSL encryption. Player funds are held in segregated accounts and every game uses certified RNG technology for provably fair outcomes on every bet and spin.

Regular Promotions

From welcome bonuses on your first deposit to seasonal free spins around Eid and Pohela Boishakh, krikey runs promotions that reward both new and returning players throughout the year.

Responsive Support

Our support team responds to all enquiries within one hour during BST operating hours. Responsible gaming requests such as self-exclusion are actioned immediately, any time of day.

Fully Mobile Optimised

krikey works on any modern Android or iOS device through your mobile browser — no app download needed. The full platform including live casino, slots, and cricket betting is available on mobile.

Section 1

Account & Registration

To create an account on krikey, visit krikey.club and click the registration link. You will need to provide a valid mobile number, set a secure password, and agree to the Terms and Conditions. Once your mobile number is verified via OTP, your account is active and you can make your first deposit. Players must be 18 years or older to register.

krikey requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC verification must be completed before your first withdrawal request is processed.

You can reset your krikey password by clicking the "Forgot Password" link on the login page. Enter the mobile number registered to your account and you will receive a one-time password (OTP) via SMS. Use that OTP to set a new password. If you do not receive the OTP within a few minutes, contact [email protected] for manual assistance.

No — krikey strictly permits one account per player. Opening multiple accounts — whether under the same name or different names — is a violation of krikey's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any funds held in them. If you have lost access to your original account, contact [email protected] rather than creating a new one.

To close your krikey account permanently, email [email protected] with the subject line "Account Closure Request". Include your registered mobile number in the message. Our team will confirm your identity, process any outstanding withdrawal, and close the account within 48 hours. Account closures related to responsible gaming are actioned immediately.
Section 2

Deposits & Withdrawals

To deposit via bKash on krikey, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction using your bKash mobile wallet. Deposits via bKash are credited to your krikey account within a few minutes. The minimum deposit amount via bKash is ৳500.

bKash deposits on krikey are typically processed and credited to your account within 5 to 15 minutes. During periods of high traffic — such as major BPL or IPL match days — processing may take slightly longer. If your deposit has not appeared in your account after 30 minutes, contact [email protected] with your bKash transaction ID for immediate investigation.

Yes, krikey supports Nagad and Rocket as deposit and withdrawal methods alongside bKash. You can also use Upay and selected local bank transfers including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), and Sonali Bank. All mobile banking transactions follow the same processing timeframes as bKash. Bank transfer withdrawals may take 1 to 3 business days.

The minimum withdrawal amount on krikey is ৳500 for mobile banking methods such as bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional identity checks to comply with anti-money-laundering requirements.

Withdrawal requests on krikey are reviewed and approved by our finance team within 1 to 4 hours during Bangladesh Standard Time (BST, UTC+6) operating hours. Once approved, funds reach your bKash, Nagad, or Rocket wallet within 15 to 30 minutes. Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule.

krikey does not charge any platform-side fees for standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges, which are outside krikey's control. Always check your provider's fee schedule before initiating a transfer. No currency conversion fees apply since all transactions on krikey are conducted in Bangladeshi Taka (BDT).
Section 3

Games & Gameplay

krikey offers a wide range of cricket betting markets covering the BPL, IPL, T20 World Cup, ICC Champions Trophy, and international series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, man of the match, and live in-play betting on individual overs and wickets.

Yes, krikey offers live in-play betting on BPL matches with odds that update ball-by-ball throughout each game. You can bet on the next wicket, next boundary, over totals, and final match result as the game unfolds. Live betting markets go live approximately 5 minutes before the first ball and close at the end of the innings or when play is suspended.

krikey's slots library features hundreds of titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots with bonus rounds, Megaways titles, and progressive jackpot games. All slots on krikey use certified random number generators (RNG) to ensure fair outcomes on every spin.

Yes, krikey is fully optimised for mobile play and works on any modern Android or iOS device through your mobile browser — no app download is required. All games, including live casino tables and cricket betting markets, are accessible and fully functional on mobile screens. krikey's interface adapts seamlessly to smaller screens without compromising functionality.

Return to Player (RTP) percentages on krikey slots vary by game and provider, with most titles offering an RTP between 95% and 97%. High-variance slots may have RTPs closer to 95% with larger but less frequent payouts, while low-variance titles pay smaller amounts more regularly. Individual game RTPs are published in each game's information panel so you can review them before playing.
Section 4

Bonuses & Promotions

krikey offers a welcome bonus to newly registered and verified players on their first deposit. Bonus details including the match percentage and maximum bonus amount in BDT are published on the krikey promotions page. To qualify, players must complete KYC verification and meet the minimum first-deposit requirement. Bonus funds are credited to your account automatically upon deposit.

All bonuses on krikey are subject to wagering requirements, which specify how many times you must play through the bonus amount before it can be withdrawn as real cash. The specific wagering multiplier and eligible game contributions are detailed in the terms attached to each promotion. Slot games typically count 100% towards the playthrough, while live casino and table games may contribute at a lower rate.

Yes, krikey runs free spins promotions periodically, often tied to new slot game launches, seasonal events such as Eid or Pohela Boishakh, and reload deposit offers. Free spins are credited to specified games and winnings from free spins are typically subject to a wagering requirement before they can be withdrawn. Check the krikey promotions section regularly for current free spins offers.

Bonus funds on krikey cannot be withdrawn until the applicable wagering requirements have been fully met. Your account dashboard clearly shows your current bonus balance, the remaining wagering requirement, and the games that contribute towards it. Once the playthrough is complete, the cleared bonus amount transfers to your real-money balance and becomes available for withdrawal via bKash, Nagad, or your preferred payment method.

krikey rewards regular players through an ongoing loyalty programme that recognises consistent play across sports betting, slots, and live casino. As you accumulate activity on your account, you unlock access to enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions. Full details of the current loyalty tier structure are available in the promotions section after you log in.
Section 5

Safety & Responsible Gaming

krikey uses 256-bit SSL encryption to protect all data transmitted between your device and our platform. Player funds are held in segregated accounts, meaning your balance is kept separate from operational funds. All games on krikey use certified RNG technology audited for fairness, and strict AML and KYC policies protect the integrity of every transaction.

krikey collects and stores your personal data in accordance with our Privacy Policy, using industry-standard encryption for data at rest and in transit. Your data is never sold to third parties. We may share necessary identification data with payment processors to complete transactions. You have the right to request a copy of your data or ask for it to be deleted by contacting [email protected].

krikey provides a full suite of responsible gaming tools including deposit limits, loss limits, wagering limits, session time reminders, time-out periods (24 hours up to 30 days), and self-exclusion (6 months to permanent). All tools are free to activate and take effect immediately upon request. To activate any responsible gaming tool, email [email protected] with the subject line "Responsible Gaming Request".

Yes — krikey is strictly for players aged 18 and above. All accounts are subject to mandatory age verification as part of the KYC process. Any account found to belong to a person under 18 years of age will be immediately and permanently closed, and any funds held will be returned to the payment source. We take underage gambling prevention extremely seriously.

To self-exclude from krikey, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require — 6 months, 1 year, 3 years, or permanent. Your account will be deactivated immediately upon identity verification. During the self-exclusion period you will not be able to log in, deposit, or place bets. Any outstanding balance will be returned to your registered payment method.

You can reach the krikey customer support team by emailing [email protected]. Our team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all enquiries within one hour. For urgent responsible gaming requests such as self-exclusion or account suspension, responses are prioritised and actioned as quickly as possible regardless of the time of day.
Still Need Help?

Can't Find the Answer You're Looking For?

Our support team is available during Bangladesh Standard Time (BST, UTC+6) operating hours and responds to all enquiries within one hour. Email us at [email protected] and include as much detail as possible so we can resolve your query quickly. For responsible gaming emergencies, use the subject line "I Need Help" for immediate prioritisation.

[email protected]
Response within 1 hour (BST)
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From BPL live betting and premium slots to live casino tables — all in Bangladeshi Taka with bKash, Nagad, and Rocket deposits.

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