Gaming should be an enjoyable leisure activity — never a source of stress, debt, or harm. krikey is firmly committed to providing tools, resources, and guidance that help every player maintain healthy habits and stay in control.
At krikey, we believe that the best gaming experiences are built on trust, transparency, and genuine care for the people who play on our platform. Responsible gaming is not an afterthought for us — it is woven into the core of how krikey operates.
Every player who signs up to krikey has access to a full suite of responsible gaming tools. These tools are designed to help you set boundaries that reflect your personal financial situation and lifestyle, so that your time on krikey remains a positive experience rather than a burden.
Problem gambling affects a small but meaningful number of players across Bangladesh and globally. If at any point you feel that gambling is no longer a form of entertainment and is instead causing stress, financial strain, or conflict in your personal relationships, krikey urges you to make use of the tools and resources described on this page without delay.
Our support team is available around the clock. You are never alone when you play on krikey, and reaching out for help is always the right decision.
Remember: Gambling should be treated as entertainment, not as a method for generating income, paying debts, or solving financial problems. Set a budget before you play, and stick to it regardless of whether you are winning or losing.
krikey provides a comprehensive set of responsible gaming tools that are free to use, easy to activate, and take effect immediately on your account. To access any of these tools, contact our support team at [email protected].
Set a daily, weekly, or monthly cap on the total amount you can deposit into your krikey account. Once your chosen limit is reached, no further deposits will be processed for that period. Limits can be reduced instantly; increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set time frame — daily, weekly, or monthly. Once your loss limit is reached, your account will be restricted from further wagering activity for the remainder of that period, regardless of your account balance.
Restrict the total value of bets you can place within a given time period. Wagering limits work alongside deposit and loss limits to give you a multi-layered safety net that reflects your actual playing habits and risk tolerance.
Set a maximum duration for each gaming session. When your session time limit is reached, krikey will display a clear notification and, if you choose, automatically log you out. This tool is particularly helpful for players who find it easy to lose track of time during gameplay.
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended from all wagering activity. You may still log in to check your balance or request a withdrawal, but no bets can be placed until the period expires.
If you feel that a short break is not sufficient, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanent closure. During self-exclusion, your account is fully deactivated and you will be blocked from creating new accounts. This is the strongest responsible gaming tool krikey offers.
All responsible gaming tools at krikey are available free of charge and can be activated with a simple request to our support team. Follow the steps below to get started.
All requests are handled confidentially by our dedicated responsible gaming team. There is no judgment and no delay — your safety is our priority.
Visit krikey.club and log in using your registered mobile number and password. If you are unable to log in, contact [email protected] directly — we can activate responsible gaming tools on your behalf without requiring you to log in.
Send an email to [email protected] with the subject line "Responsible Gaming Request". State clearly which tool you wish to activate (deposit limit, loss limit, time-out, self-exclusion, etc.) and the specific parameters you require (amounts, durations).
Our team will verify your identity using the details registered on your krikey account. This step ensures that responsible gaming tools are applied to the correct account and cannot be tampered with by an unauthorised third party.
Restrictive changes — such as reducing a deposit limit, activating a time-out, or requesting self-exclusion — take effect immediately upon verification. Increases to existing limits are subject to a mandatory 24-hour cooling-off period.
You will receive a written confirmation of the changes applied to your account. Our responsible gaming team will follow up with you periodically during extended time-out or self-exclusion periods to check on your wellbeing.
Problem gambling can develop gradually and is often difficult to recognise from the inside. Reviewing the following questions honestly may help you assess whether your gambling habits are still within healthy boundaries.
If you answer yes to two or more of the questions on the right, we strongly encourage you to make use of krikey's responsible gaming tools or to seek external support. There is no shame in asking for help — it is a sign of strength, not weakness.
If you need help right now: Email our responsible gaming team at [email protected] with the subject line "I Need Help". We will respond within one hour during Bangladesh Standard Time operating hours.
Do you find yourself spending more money on gambling than you originally planned, even when you intended to stop?
Have you ever borrowed money — from family, friends, or a financial institution — specifically to fund gambling activity?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Do you find yourself returning to gamble again shortly after a loss, in an attempt to win back the money you lost ("chasing losses")?
Has gambling caused conflict with family members, friends, or colleagues, or led you to neglect work, studies, or personal responsibilities?
Have you ever concealed the extent of your gambling activity from people close to you, or felt the need to lie about time or money spent gambling?
Do you think about gambling frequently throughout the day, even when you are not actively playing — replaying past sessions or planning your next deposit?
The krikey platform is strictly restricted to individuals aged 18 and above. We take our responsibility to prevent underage gambling extremely seriously.
Every player who registers on krikey is required to complete a KYC (Know Your Customer) verification process before making a deposit or placing a bet. This process requires the submission of a valid government-issued identification document — such as a National Identity Card (NID) or passport — that confirms the player is aged 18 or above. Accounts that fail to complete KYC within the required timeframe are restricted from financial activity.
If you share a device with children or younger family members, we strongly recommend using device-level parental controls and browser-based content filtering tools to prevent access to gambling websites. Do not leave your krikey account logged in on shared devices. If you suspect that a minor has accessed or registered on the krikey platform using your details or their own, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Enable screen time and app restriction features on Android and iOS devices to block gambling-related websites and applications from being accessible to younger users in your household.
Always use a strong, unique password for your krikey account and never share it with anyone — including family members. Enable any two-factor authentication options available on your account for an additional layer of protection.
Use private or incognito browsing when accessing krikey on a shared device, and ensure you log out completely at the end of every session. Do not save your krikey credentials in your browser's password manager on shared devices.
These six principles underpin every responsible gaming decision krikey makes.
Every responsible gaming policy krikey implements is designed with the player's long-term wellbeing in mind. Commercial considerations never override our duty of care to the individuals who use this platform.
krikey is transparent about the odds of winning, the house edge on games, and the statistical reality that the majority of players will lose money over time. We do not make misleading claims about the likelihood of winning.
krikey operates a zero-tolerance policy towards underage gambling. Every account is subject to mandatory identity verification, and any account found to belong to a minor is immediately and permanently closed.
All responsible gaming tools at krikey are free of charge, easy to access, and take effect without delay. We will never make it difficult for a player to reduce their limits, take a break, or close their account.
Our support team is trained to handle responsible gaming conversations with empathy and without judgment. If you reach out for help, you will be treated with respect and provided with practical assistance tailored to your situation.
krikey regularly reviews its responsible gaming policies and tools to ensure they reflect current best practice. We actively seek feedback from players and incorporate it into future improvements to our player protection framework.
If gambling is causing you distress, financial hardship, or relationship problems, please contact our responsible gaming support team at [email protected] with the subject line "I Need Help". We respond within one hour during BST (UTC+6) operating hours. All communications are handled in strict confidence by trained staff members.
Set your limits, stay in control, and explore everything krikey has to offer — from cricket betting and live casino to premium slots — all in Bangladeshi Taka.
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